Lolly launches its first robot to support busy waiting staff

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Hospitality technology specialist Lolly has launched its first robot waiter.

Fergus follows many months of development and has been designed to support a busy hospitality environment, in particular waiting staff.

The robot, which can operate for a whole evening, can take food from the kitchen to a table in a restaurant, navigating obstacles and people on its journey. It can also interact with customers, clear tables and return to the kitchen.

When the robot is not on the job, it will automatically return to its docking station, where it takes approximately three to four hours to fully recharge.

Peter Moore, CEO at Lolly, comments: “We’re always innovating, and finding ways to take state-of-the-art technology and make it accessible, simple and highly agile.  The launch of Fergus the new robot waiter is no exception. The LollyBots are intended to support busy waiting-on staff, particularly during these difficult times when it comes to staff recruitment and retention.”

Aside from being an exciting attraction for customers, Peter says there is real commercial viability when it comes to investing in LollyBots, adding: “Fergus won’t ask for time off, will always show up for work and will do whatever you ask him to. The cost of robotics has also heavily reduced over recent years; the economics are beginning to really work.

“Over the last couple of years, we have seen a rapid enhancement in the take-up and use of technology, including AI and machine learning – all designed to streamline the customer experience. Resistance to future change is futile, and I believe robot waiting-on staff are here to stay. Their introduction will create new, highly valued roles in engineering, servicing and maintenance.”

The LollyBot is available either as a one-off purchase or a monthly lease scheme starting from approximately £750 per month over a three-year period including maintenance and support from Lolly.

See Fergus in action today, tomorrow and Wednesday at The Big Hospitality Expo 2022 in Olympia London.

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