When James Trotter joined his mum’s business, Queen’s Plaice in Amble, Northumberland, a year ago he was unimpressed with the time and effort it took to rumble and chip the takeaway’s potatoes. Two months later, he was giving away his chipper and peeler in place of twice weekly deliveries of pre-cut chips from Particularly Good Potatoes.
“The quality of the chips from Particularly Good Potatoes is amazing,” he says. “When we were rumbling potatoes ourselves the quality of the chips were never consistent, now we are consistently getting nice flavoured chips. And they are cooking so well too, they are coming out golden in colour and crispy and they are always like that, even 20 minutes after cooking.”
With Particularly Good Potatoes being only 30 minutes away in Wooler, James says customers respect the fact they are using a local business while for the shop it means they are on hand for any short notice deliveries.
“We’ve had a few days where we’ve run out of chips early because we’ve been busy and Particularly Good Potatoes have popped out and delivered to us. It’s never any trouble for them.”
With the space that was previously taken up by the chipper and peeler now being used for storage, there is also room for a new fridge for the bags of chilled chips. James adds: “Moving to pre-cut chips meant we had to invest in a fridge but it’s been beneficial for us as we can now do way more products, like haggis and halloumi, which we wouldn’t have had the cold storage for before.”
Gaining several hours of his time back, James strongly believes pre-cut chips is the way to go, adding: “By the time you’ve taken into consideration labour, machinery and space, it’s way more beneficial to use pre-cut chips and I’ve never had a problem with quality. Chips are one of the main things in a fish and chip shop so there’s a loft of responsibility left to Particularly Good Potatoes but I trust them totally and think they do a really great job.”
Particularly Good Potatoes 01668 281090 www.particularlygood.co.uk
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