Range manufacturer Frying Solutions is ringing in the New Year with a number of improvements to its service department.
The first is by way of modern software, which embraces a paperless system to give engineers access to full service history onsite. This will enable them to record data better and to easily pull full history reports off as and when needed. What’s more, a new vehicle tracking system can tell customers exactly how long it will take for an engineer to arrive onsite and start fixing a problem.
The company has also invested in new livery for its vans, which carry over £15,000 worth of Florigo spare parts to each visit.
“Our dedicated service department works hard to deliver the best customer service and can proudly say that they have a first fix rate of over 90%,” comments marketing manager Kate Cleary.
And finally, Frying Solutions has announced the appointment of service engineer Bob Holland, bringing the engineering team’s overall catering experience to over 75 years.
Kate adds: “With the additional team member, our response time has improved even further and we have better capacity to deal with any unexpected callouts or last minute queries.
“Alongside all the faces that our existing customers know well, we feel we have an excellent service team in place to support our Florigo frying ranges and more importantly give our customers brilliant backup service.”